01Scope
These terms apply to all purchases made by credit or debit card from Yıldız Kızılcan Beauty Salon (the “Salon”), whether through www.yildizkizilcan.com.tr or through a secure payment link sent by the Salon. Purchases are also subject to the provisions of the Distance Sales Agreement.
02Provision of treatment services
Treatment services you purchase are provided at our salon at Adnan Saygun Cad. Venüs Sok. Orkide Apt. No:1/5, Ulus, Beşiktaş, İstanbul. Treatment services are not shipped or delivered to any address.
We agree the day and time of your appointment with you by WhatsApp, telephone or email, either before or after payment. For treatment packages, session dates are planned with you according to the contents of the package.
03Gift card delivery
Your gift card is prepared digitally: once your payment is confirmed, a card link personal to you is created. You may share this link with your recipient by WhatsApp or text message; the card then opens, together with its envelope, on the recipient’s phone. No printed card, hand delivery or dispatch to an address is provided.
The card link is created and sent to you as soon as payment is confirmed; in any event, delivery shall not exceed 30 days from the date on which payment is confirmed.
The validity period of the gift card is stated on the card and notified to you at the time of purchase. Without prejudice to your right of withdrawal, the gift card cannot be exchanged for cash.
04Rescheduling and cancellation
If you are unable to attend your appointment or wish to change its time, we kindly ask you to let us know by WhatsApp or telephone before the appointment time. We will then arrange a new appointment with you, subject to availability.
Should your appointment be unable to take place for a reason attributable to our salon, we will inform you as soon as possible. At your choice, we will either arrange a new appointment or refund the full amount you have paid within 14 days.
05Right of withdrawal
You may exercise your right of withdrawal without giving any reason and without paying any penalty within 14 days, calculated for purchases of treatment services from the day on which payment is made, that is, the day on which the contract is concluded, and for purchases of gift cards from the day on which the card is delivered to you.
Pursuant to Article 15 of the Distance Contracts Regulation, the right of withdrawal may not be exercised in respect of treatment services whose provision has begun, with your consent, before the withdrawal period has expired.
06Refund process
- 01Write to usSend your name, the payment date and the amount to info@yildizkizilcan.com.tr or to our WhatsApp line.
- 02We confirm your requestWe confirm in writing that we have received your withdrawal or refund request.
- 03The amount is refunded to your cardThe full amount is refunded to the card you used for payment no later than 14 days after we receive your request.
07Refund method
Refunds are made to the credit or debit card used for payment; no refunds are made in cash or to any other account. The time taken for the amount to appear on your card account depends on your bank. For payments made in instalments, the refund may be credited to your account in instalments, in line with your bank’s practice.
08Contact
For any questions about delivery and returns, you can reach us during our opening hours.
- Business nameYıldız Kızılcan Beauty Salon
- AddressAdnan Saygun Cad. Venüs Sok. Orkide Apt. No:1/5, Ulus, Beşiktaş, İstanbul
- Telephone / WhatsApp+90 530 478 00 91
- Emailinfo@yildizkizilcan.com.tr
- Opening hoursMonday – Saturday, 09:30 – 19:00
- Websitewww.yildizkizilcan.com.tr