ARTICLE 1Parties
This Agreement has been concluded electronically between the Seller and the Buyer, whose details are set out below, subject to the following terms and conditions.
1.1 Seller
- Business nameYıldız Kızılcan Güzellik Salonu İşletmeciliği Limited Şirketi
- AddressAdnan Saygun Cad. Venüs Sok. Orkide Apt. No:1/5, Ulus, Beşiktaş, İstanbul
- Telephone / WhatsApp+90 530 478 00 91
- Emailinfo@yildizkizilcan.com.tr
- Tax office / No.Beşiktaş / 9651562440
- Opening hoursMonday – Saturday, 09:30 – 19:00
- Websitewww.yildizkizilcan.com.tr
1.2 Buyer
- Full name / Trade name
- The first name, surname or trade name declared by the Buyer when placing the order and making payment
- Address
- The address declared by the Buyer when placing the order
- Telephone
- The telephone number declared by the Buyer when placing the order
- The e-mail address declared by the Buyer when placing the order
The Buyer acknowledges that, upon approving the Agreement, they will be under an obligation to pay the price of the service or gift card that is the subject of the order, together with any additional charges (e.g. a fee for delivery to an address), and that they have been informed of this in advance.
ARTICLE 2Definitions
For the purposes of the application and interpretation of this Agreement, the following terms shall have the meanings set out opposite them:
- Ministry: the Ministry of Trade of the Republic of Türkiye,
- Law: Law No. 6502 on Consumer Protection,
- Regulation: the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188),
- Service: any consumer transaction, other than the supply of goods, that is performed or undertaken to be performed in return for a fee or benefit; in this Agreement, the treatment services and treatment packages provided at the Salon,
- Gift card: a digitally delivered card that may be redeemed at the Seller’s salon for a specific treatment service or amount,
- Seller: Yıldız Kızılcan Güzellik Salonu İşletmeciliği Limited Şirketi (Yıldız Kızılcan Beauty Salon), which provides services to consumers within the scope of its commercial or professional activities,
- Buyer: a natural or legal person who acquires, uses or benefits from the Service or a gift card for purposes other than commercial or professional ones,
- Site: the website www.yildizkizilcan.com.tr owned by the Seller,
- Person placing the order: a natural or legal person who requests a service or gift card via the Site or via a secure payment link sent by the Seller,
- Parties: the Seller and the Buyer,
- Agreement: this agreement entered into between the Seller and the Buyer.
ARTICLE 3Subject matter and applicable legislation
The subject matter of this Agreement is the determination, in accordance with the provisions of the Law and the Regulation, of the rights and obligations of the parties in connection with the sale and performance of the treatment services, treatment packages and gift cards ordered electronically by the Buyer via the Site or via a secure payment link sent by the Seller.
The relationship between the parties is governed by Law No. 6502 on Consumer Protection, the Distance Contracts Regulation, Law No. 6563 on the Regulation of Electronic Commerce, Law No. 6698 on the Protection of Personal Data and the provisions of other relevant legislation.
The prices shown on the Site and on the payment page are sale prices. Advertised prices and commitments remain valid until they are updated or changed. Prices advertised for a limited period remain valid until the end of the stated period.
ARTICLE 4Service subject to the Agreement and payment details
The type, content, duration, quantity and sale price (inclusive of taxes) of the service or gift card are shown on the Site, on the payment page and in the order summary. The order summary contains the following information:
| Service / product description | Quantity | Unit price | Subtotal (incl. VAT) |
|---|---|---|---|
| The treatment service, treatment package or gift card purchased | Quantity ordered | Price applicable at the time of payment | Quantity × unit price |
| Total | Amount shown on the payment page |
Payment method: Payments are accepted by Visa- and Mastercard-branded credit and debit cards through the secure payment infrastructure of iyzico, a licensed payment institution. Card details are neither seen nor stored by the Seller. Instalment options are shown on the payment page in accordance with the terms offered by the bank and the payment infrastructure.
Place of delivery / performance: for treatment services, the Seller’s salon address; for gift cards, collection from the salon, the Buyer’s e-mail address or WhatsApp line, or the delivery address notified by the Buyer.
ARTICLE 5Invoice details
- Full name / Trade name
- The invoice details declared by the Buyer when placing the order
- Address
- The billing address declared by the Buyer
- Telephone / E-mail
- The contact details declared by the Buyer
- Delivery of invoice
- Following payment, the invoice is sent electronically to the Buyer’s e-mail address or handed over in person at the salon.
ARTICLE 6General provisions
6.1 Information and acceptance. The Buyer acknowledges and declares that, before the Agreement was concluded, they were informed of the Seller’s trade name, address and contact details, the essential characteristics of the service subject to the Agreement, the sale price inclusive of taxes, the payment method, the terms of performance and delivery, and the right of withdrawal, and that they confirmed this preliminary information electronically.
6.2 Obligations of the Seller. The Seller is obliged to perform the service subject to the Agreement in full, in accordance with the characteristics specified in the order and with professional care, and to deliver the gift card with the characteristics specified in the order and within the applicable time limit.
6.3 Obligations of the Buyer. The Buyer accepts that the information provided when placing the order is accurate and up to date, and that they will share with the Seller the health and skin information necessary for the treatment to be carried out safely.
6.4 Non-completion of payment. If payment of the service fee is not made by the bank for any reason, or is cancelled, the Seller’s obligation to perform the service subject to the Agreement shall cease.
6.5 Impossibility of performance. The Seller shall notify the Buyer in writing within 3 days of the date on which it becomes aware that performance of the service subject to the Agreement has become impossible, and shall refund the full amount collected within 14 days at the latest. The Buyer may, if they wish, arrange a new appointment date instead of a refund.
ARTICLE 7Delivery and performance
7.1 Treatment services. Treatment services are carried out at the Seller’s salon at Adnan Saygun Cad. Venüs Sok. Orkide Apt. No:1/5, Ulus, Beşiktaş, İstanbul, on the date and at the time jointly agreed by the parties via WhatsApp, telephone or e-mail. There is no shipping or delivery to an address for treatment services. For treatment packages, session dates are planned jointly according to the content of the package.
7.2 Gift cards. Gift cards are delivered digitally: once payment has been confirmed, a card link unique to the Buyer is created, which the Buyer may forward to the recipient via WhatsApp, e-mail or message. No printed card, hand delivery or delivery to an address is provided. The delivery period shall not exceed the statutory period of 30 days from the date on which payment is confirmed.
7.3 Change of appointment. If the Buyer is unable to attend their appointment, they shall give notice of this via WhatsApp or telephone before the appointment time; a new appointment is then arranged jointly, subject to availability. If an appointment cannot take place for a reason attributable to the Seller, the Buyer may choose between a new appointment and a refund of the full amount paid within 14 days.
Detailed terms are set out on the Delivery and Returns Policy page.
ARTICLE 8Right of withdrawal
The Buyer has the right to withdraw from the Agreement within 14 days, without giving any reason and without paying any penalty, starting, for purchases of services, from the date on which the Agreement is concluded and, for purchases of gift cards, from the date on which the card is delivered to the Buyer or to a person designated by the Buyer.
Notice of withdrawal shall be given to the Seller within this period by e-mail to info@yildizkizilcan.com.tr, in writing via WhatsApp to +90 530 478 00 91, or by written application to the salon address. The notice shall state the Buyer’s name and the date and amount of the payment. The Seller shall confirm in writing that it has received the notice of withdrawal.
ARTICLE 9Cases in which the right of withdrawal cannot be exercised
Pursuant to Article 15 of the Regulation, the right of withdrawal cannot be exercised in the following cases:
- Treatment services whose performance has begun with the Buyer’s approval before the withdrawal period expires,
- Treatment services that have already been carried out and covered by a gift card,
- Gift cards and products prepared in line with the Buyer’s requests or personal needs and personalised for the individual,
- Cosmetic products whose packaging, tape, seal or package has been opened after delivery and whose return is unsuitable for reasons of health and hygiene,
- Other goods and services in respect of which the legislation provides that the right of withdrawal cannot be exercised.
ARTICLE 10Refund of the price
Where the right of withdrawal is exercised, the Seller shall refund the full amount collected within 14 days at the latest from the date on which the notice of withdrawal reaches it, to the credit or debit card used for payment, using the same payment instrument and without imposing any cost on the Buyer. Refunds are not made in cash or to a different account.
The time taken for the amount to be credited to the Buyer’s account depends on the bank’s processing time. For instalment payments, the refund may be credited in instalments in accordance with the bank’s practice.
ARTICLE 11Default and its legal consequences
Where the Buyer makes payment by credit card, the Buyer accepts that, in the event of default, they shall pay interest and be liable to the bank under the credit card agreement between the Buyer and the card-issuing bank.
ARTICLE 12Personal data
The Buyer’s personal data are processed for the purposes set out in the Privacy Policy and in accordance with Law No. 6698 on the Protection of Personal Data (KVKK).
ARTICLE 13Force majeure
In unforeseeable and unavoidable circumstances arising beyond the parties’ control, such as natural disasters, epidemics, fire, war or decisions of official authorities, the parties’ obligations under the Agreement shall be suspended for the duration of the force majeure event. In such a case, the Seller shall inform the Buyer without delay; the Buyer may, if they wish, arrange a new appointment or request a refund of the full amount paid within 14 days.
ARTICLE 14Competent authorities
In disputes that may arise from this Agreement, the Consumer Arbitration Committees at the Buyer’s place of residence or at the place where the consumer transaction was carried out shall have jurisdiction within the monetary limits announced each year by the Ministry of Trade, and the Consumer Courts shall have jurisdiction over disputes exceeding these limits.
ARTICLE 15Entry into force
Upon making payment for the order placed on the Site or via the payment link and approving this Agreement at the payment step, the Buyer shall be deemed to have accepted all the terms of the Agreement. A copy of the Agreement and the order details are sent to the e-mail address or WhatsApp line notified by the Buyer. The Seller is obliged to ensure that, before the order is completed, confirmation is obtained that this Agreement has been read and accepted by the Buyer on the Site.